SHIPPING POLICY

Holiday Shipping 2026

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All orders ship via USPS Ground Advantage. For expected delivery by December 25:

 

• Ready-to-ship orders: Order by December 15.

• Customized and corporate orders: Place your order and submit final designs, message cards, recipient addresses, and approvals by December 15.

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Orders placed December 16 to 21 will ship by December 23 but may arrive after December 25. Orders placed after December 21 will ship after the holidays.

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These dates follow USPS holiday recommendations and are not guaranteed delivery dates. Products are available while supplies last.

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Standard Shipping

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Your order will typically be shipped within 2 business days and delivered within 3–5 business days.

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You will receive an email with a tracking link to monitor your order from our warehouse to your mailbox.
Please note that shipping and tracking updates may occasionally be delayed. If your tracking has not been updated for several days, please contact our support team at customerservice@julo.shop.

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If your tracking shows your order as “delivered” but you have not received it, please do the following:

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• Verify the address
  Confirm that the shipping address provided during checkout is accurate.

• Check your surroundings
  Look around your property, mailbox, or with neighbors or building management. Packages are sometimes left in a safe nearby location.

• Contact your local post office or carrier
  In some cases, packages may be marked as delivered prematurely.

• Request a carrier investigation
  Initiate an investigation with the carrier to get more information about the delivery. This process may take some time.

• File a claim
  Each carrier has a claims process for missing packages. If you need order details to complete your claim, please contact customerservice@julo.shop.