SHIPPING POLICY

Your order will typically be delivered within 3 business days or sooner, and you will be sent an email with a tracking link to monitor its journey from our warehouse to your mailbox. It is possible for shipping and tracking information to be delayed at times, and if you notice that your tracking has not been updated for several days, please reach out to our support team at customerservice@julo.shop.

 

In the event that your tracking shows your order as "delivered" but you have not received it, please contact us immediately because your package may have been stolen. We will work with the carrier to file a claim and reship your order to you. If you have any questions or concerns, please feel free to contact our support team at customerservice@julo.shop.