Shipping Policy

All orders are processed within 24-48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with a tracking number when your order has shipped. 

Any delays or issues due to natural disasters, civil unrest, public health emergencies, and postal service challenges are outside of our control.

We offer flat rate shipping at $9.95 and aim to deliver products in 3 business days after order processing.

We also offer flat rate carbon neutral shipping option for $9.95 with an expected delivery date of 2-5 business days after order processing.

All US orders of $75+ receives free shipping.

Check Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at customerservice@julo.shop with your name and order number, and we will look into it for you.

We are not responsible for invalid shipping destinations. 

Returns and Refunds

Please note we do not offer returns on food products for any reason.  In accordance with federal and state guidelines all perishable food items are non-returnable and non-refundable.

 

If your item was damaged during delivery, however, we're here to help!

  1. Take a picture of the damaged item.

  2. Email the picture to customerservice@julo.shop within 48 hours of delivery 

  3. Get store credit in the form of Julo Perk points to use towards your next order

 

Please allow 1-3 business days for processing. Thank you.